Refund policy

Returns

We offer returns within 30 days of the purchase of your order. If this time limit is exceeded, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

Gift cards are non-refundable. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase 

Refunds (if applicable)

 
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ostrich2love.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are faulty or damaged. 

Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at info@ostrich2love.co.uk and send your item to: Ostrich2Love, 15, Rutland, Stamford, PE9 2QD, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be provided to you.  

If the item wasn’t marked as a gift when purchased, the refund will go to the original purchaser.  

Shipping
To return your product, you should mail your product to: Ostrich2Love, 15, Rutland, Stamford, PE9 2QD, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it will take for your exchanged product to reach you will vary depending on where it is being shipped to.

If you are shipping an item back to us, we advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.