Terms & Conditions
About Us
We have built strong relationships with the quality Ostrich skin suppliers in the Karoo, South Africa. We visit them regularly and work with them to provide our colourful product portfolio.
Our commitment is to offer a full range of Ostrich skin products and to make these affordable. We do this through direct selling through our web site, key events and fairs and a growing team of local agents who understand and and are committed to promoting our "Ostrich 2 love" products.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
We send out all UK orders by first class recorded delivery. We deliver all International orders by small packet air mail. We offer a Next Day delivery service to the UK mainland for a flat rate of £12 for all orders placed by 11am.
Our postage rates are split into four bands which are related to the product value and weight. It is noted on each product page which band they fall into.
EU countries also include EFTA countries, Switzerland, Norway, Iceland and Liechtenstein.